Need some help with our online registration system? Here’s some hints and some frequently asked questions that may be of service to you.

 

Account Information

Q: I am a previous online registration user. How do I sign in? 

Use the email address the JCA has on file for you to sign in to online registration, in place of a user ID. Your password will be the same. If your family uses one email address for multiple JCA members, you can sign in using the password of the zero billing member. You can also create a new account with another email address and password.

Q: Am I required to have an account to register for programs?

Yes. An online account is necessary to register for classes online. You can search for programs without an account but will be prompted to sign-in or register for an account before accessing our cart feature. Registration is a quick and easy process.

Q: How do I create an online account?

You will be prompted to create a new account during your first program registration using JCA’s online registration. You may also sign up for a new account by clicking the “Sign in to your account” link found at the top, right hand side of the screen in online registration.

JCA members, are you having trouble finding yourself? Please make sure the JCA has your current personal information. Call (904) 730-2100 ext. 228 to verify your contact information with the JCA registrar.   

Q: How do I change my User ID and/or password?

After you are signed in, click the “(Your Name) account” link found at the top, right hand side of the screen. Once on your account screen, you will have the opportunity to change your log-in information and edit other account information.

Q: What if I forget my password?

From the sign in screen, click the “Password Help” link. You will be asked for the email address that is associated with your account. The password on file for your account will promptly be sent to this email address. You will not be required to reset your password.

Q: Why can’t my e-mail address be used by more than one person in JCA online registration?

For security purposes, every e-mail address must be unique because it is used to access your account and personal information. It is also the address that will be used to confirm your online transactions.

 

Searching for programs

Q: How do I search for a class?

Finding a class through JCA’s online registration is easy! Step 1 is to click the button on the JCA website homepage that reads “Online Registration” under “Links.”  Once you click this a new window will open to begin searching for programs.

You can search for programs by entering a keyword. Type in what you’re looking for and we’ll display the program results. You can do your own search or further refine your search by selecting options in the left column. Click a green plus symbol and a box will pop up. In this box you may choose to check various selections to narrow your search. Each time you click “Update Search” your results will automatically be modified based on your selections. You may later remove these items from the search refinement by clicking the red X located next to the items displayed in the left column.

The calendar works in conjunction with your other choices or on its own by simply clicking on a date or dates.

Q: What happens if a class is listed as full?

You will have the opportunity to be added to the wait list with payment in full. This process lets us notify program staff of your interest. If a space opens in the program you will be automatically added to the class and staff will contact you about registration. If space does not open up in the class you will receive a full refund.

 

Cart

Q: How long is a class reserved for me once added to the cart?

Once a program is added to the cart, you have 15 minutes to complete your transaction. Please note, that program registration is not considered complete until you have proceeded through the check-out process.

Q: Can I remove or edit an item in the cart?

Yes. You can remove programs individually from the cart summary screen by clicking on the red box with an “x” that appears in the top right corner. Please note that programs will be deleted immediately without further prompt. Individual program registrations can be edited by clicking on the edit link. An edit box will display allowing you to change registration selections. These will be saved upon clicking the “update” button and your cart will be updated automatically to reflect any changes.

Q: How long will items remain in the cart if not purchased?

Your items will remain in the cart for 14 days, but only reserved for the first 15 minutes. Your spot in a program will not be reserved after the initial 15 minutes until your transaction is completed.

Payments

Q: What payment methods does JCA accept online?

Only credit card payments are accepted online. The JCA accepts MasterCard, Visa and American Express cards.

Q: What if I want to pay through a different method?

If you prefer to pay by check, please bring payment to the JCA registrar during business hours.

Q: How do I get a refund or make changes to a program I’ve already signed up for?

Refunds or program changes must be handled directly through JCA program staff.

 

Confirmation

Q: How do I know my registration was successful?

After submitting payment you will be taken to a confirmation screen. You will also receive an email confirmation at the address listed on your account. If you do not receive your email confirmation or if you have any questions, please contact us and you will receive a response within 24 hours, Monday through Friday during business hours. Note: You will not receive an automatic reply, but we will respond to your message as soon as possible.

 

If you require further assistance, please fill out our contact form and we’ll get back to you – or call us at (904) 730-2100.

 

Helpful Hints

  1.  Make sure you are signing in with your full name and not a nickname. If your full name isn’t working, try a nickname or any other name that the JCA may have on file for you.
  2.  Has your last name changed? Try your previous last name. If you have two last names, please try signing in with and without using a hyphen.
  3.  Make sure you are using the zip code that the JCA has on file for you. If your current zip code is not working, try one of your previous zip codes.
  4.  When you enter your date of birth, are you receiving an error message stating that it is incorrect? The JCA database may not have your date of birth listed in your record. Try signing in with 01/01/1901 as your date of birth. This date of birth is sometimes assigned to JCA members if we do not have any date of birth on file.